What Is Call Center Quality Assurance? Why Does It Matter?
Research shows that at least 79% of business leaders agree that modern customers are smarter and more informed. It means
The Complete TCPA Compliance Checklist for Call Centers
Reaching out to prospective clients through calls, text messages, or emails opens an excellent opportunity for customer acquisition and business
Top of Funnel Content for Personal Injury Law Firms: The Opening Statement
What is top of funnel content? It is informative, valuable content written to raise awareness and attract new clients. Top of
Law Firm Marketing Ideas That Will Yield Results
It’s no secret that the legal profession has shifted dramatically in recent years. Clients are more discerning, and the traditional
Bing SEO for Law Firms: Everything You Need to Know
Let us face it: Google is the king of search engines, accounting for more than 90% of searches globally. Therefore,
ChatGPT for Lawyers: Use Cases, Benefits, and Challenges
In a world where technology is evolving at breakneck speed, the legal profession stands at the threshold of an AI-powered
Lead Generation for Attorneys: Essentials Tips Every Attorney Must Know
Lead generation is crucial for every business. However, it is even more important for attorneys due to stiff competition for
Humanizing Customer Experience Amid AI Craze
Are you more likely to purchase from a business that hears you out and efficiently directs you to the correct
When Is It OK to Hang Up On a Customer?
Are you a call center agent or manager? If so, you understand how tough it can be handling complaints or
Call Avoidance in Contact Centers: What Is the Way Out?
Are you a contact center agent or manager? If so, you understand the pressure of dealing with angry clients. Some