Phonetic Alphabet in Call Centers: Why It Is Important
As customer demands become more complex and the need for premium services increases, call centers are under increasing pressure to
TikTok for Lawyers: How to Turn Followers into Case Leads
As of 2022, TikTok had one billion active users. What do these numbers mean? TikTok offers much more than just
Twitter for Lawyers: Essential Tips for Lead Generation
Did you know that 229 million people use Twitter every day? With appropriate branding and messaging, Twitter presents a huge
9 Proven Social Media Tactics Every Law Firm Should Know
You have the right to remain silent on social media, but you should not. A survey conducted by the American
How Will Lead Generation for Attorneys Look Like In 2024?
A single marketing strategy will hardly give your law firm the publicity it deserves. Your legal practice will need a
What Should an Effective Law Firm Marketing Plan Include?
In an era where individuals have more choices and access to information than ever before, it is no longer sufficient
Top 7 Law Firm Marketing and Advertising Predictions for 2024
As we approach the last quarter of 2023, there is an uncanny feeling of anticipation propelled by technological advancements, new customer
Law Firm Marketing and Branding Best Practices
What comes to your mind when someone mentions “Louis Vuitton?” Luxury and high-quality bags, right? That is the Louis Vuitton
Auto Dialer vs. Predictive Dialer: What Is the Difference?
Auto and predictive dialers are common technologies used to improve and automate outbound calls in call centers. They help you
IVR Messaging: 10 On-Hold Messages to Keep Your Callers Engaged
In a perfect world, no one would be put on hold when they call your business. Every customer would be