Top 20 IVR Mistakes You Should Avoid to Increase Conversions
Interactive voice response (IVR) is one of the best ways to increase customer satisfaction and boost the productivity of a
AI and the Future of Contact Centers: What Should We Expect?
The rapid growth of digital communication networks and the internet has led to a new age of customer service, where
Unanswered Calls: How to Reduce Missed Business Calls
Modern business owners are increasingly focusing on building an online and automated customer experience that they ignore a powerful channel
Crawling to Success: How Screaming Frog Boosts Law Firm Website Rankings
Can you tell if your car is broken by looking at it? While there may be some telltale signs, such
Call Attribution 101: Everything You Need to Know
The success of your business largely depends on your ability to understand your customers’ journeys. Every point of contact counts;
Understanding the True Cost of a Missed Call for Your Business
As a small business owner, you wear many hats. You are most likely the person in charge of sales and
Call Flow 101: Meaning, Importance, Processes & Systems
As a business owner, one of your core responsibilities is to make people feel comfortable with your products, services, company,
IVR Stress Testing: Everything You Need to Know
In today’s highly dynamic business environment, business owners expect Interactive Voice Response (IVR) supervisors to solve problems quickly and lower
Call Quality: What Is It and How Do You Monitor It?
Think of a time you called a customer care desk. Before an agent picked up, you may have heard a
Understanding the Power of Voice Search in Pay-Per-Call Marketing
Pay-per-call advertising is evolving rapidly. More people are implementing advanced technology in all digital facets thanks to massive innovations in