Essential Tips for Handling Sales Objections Over the Phone
Being told “no” is a fact of life. You don’t always get what you want. However, call center sales reps
What Is Call Center Quality Assurance? Why Does It Matter?
Research shows that at least 79% of business leaders agree that modern customers are smarter and more informed. It means
The Complete TCPA Compliance Checklist for Call Centers
Reaching out to prospective clients through calls, text messages, or emails opens an excellent opportunity for customer acquisition and business
Call Quality: What Is It and How Do You Monitor It?
Think of a time you called a customer care desk. Before an agent picked up, you may have heard a
Compliance in Pay-Per-Call: Navigating Regulations and Staying Ahead
The pay-per-call sector is governed by laws and regulations to protect consumers’ privacy. Most of these laws affect the actions