Call Flow 101: Meaning, Importance, Processes & Systems
As a business owner, one of your core responsibilities is to make people feel comfortable with your products, services, company,
IVR Stress Testing: Everything You Need to Know
In today’s highly dynamic business environment, business owners expect Interactive Voice Response (IVR) supervisors to solve problems quickly and lower
Call Quality: What Is It and How Do You Monitor It?
Think of a time you called a customer care desk. Before an agent picked up, you may have heard a
Understanding the Power of Voice Search in Pay-Per-Call Marketing
Pay-per-call advertising is evolving rapidly. More people are implementing advanced technology in all digital facets thanks to massive innovations in
Simple Ways to Utilize Social Media for Your Pay-Per-Call Campaigns
Millions of people visit social media networks daily. Facebook, for example, has over three billion active monthly users as of
7 Common IVR Challenges and How to Solve Them
Interactive Voice Response (IVR) technology plays a critical role in contact center operations. These systems are designed to improve customer
Compliance in Pay-Per-Call: Navigating Regulations and Staying Ahead
The pay-per-call sector is governed by laws and regulations to protect consumers’ privacy. Most of these laws affect the actions
Advanced Call Routing: The Key to Maximizing Conversions in Pay-Per-Call Campaigns
In the ever-evolving digital marketing landscape, pay-per-call advertising has become a powerful strategy for businesses to connect with potential customers
Building Irresistible Pay-Per-Call Offer: Key to Driving High-Quality Leads
At the heart of every pay-per-call campaign lies an offer: Something that you are pushing to your target audience to
Understanding the Role of Conversational AI in Pay-Per-Call
The human voice is naturally remorseful, empathetic, unique, and understanding. We cannot dispute that fact whatsoever. However, conversational voice AI