Interactive voice response (IVR) is one of the best ways to increase customer satisfaction and boost the productivity of a contact center. The automated system plays a critical role in handling high call volumes and responding to customer inquiries. It contributes to several aspects of business growth, including client retention and developing a solid brand image. […]

The rapid growth of digital communication networks and the internet has led to a new age of customer service, where businesses must respond and adapt to the ever-changing customer needs. ChatGPT, a cutting-edge artificial intelligence (AI) language model created by OpenAI, is one technology with the potential to completely transform the customer service industry. Today, […]

Modern business owners are increasingly focusing on building an online and automated customer experience that they ignore a powerful channel for creating meaningful relationships and sales conversions: Traditional phone calls. Many assume traditional phone call, assuming it is not “cool” enough for the digital economy. However, statistics show something else. A report from eConsultancy.com shows […]

Can you tell if your car is broken by looking at it? While there may be some telltale signs, such as smoke coming from the hood or a deflated tire, a more detailed diagnosis requires an expert—a mechanic with experience and specialized tools. The same is true for your law firm website. It takes an […]

The success of your business largely depends on your ability to understand your customers’ journeys. Every point of contact counts; from the customer’s initial interaction with your brand, to the final sale. However, keeping track of every touchpoint, particularly phone calls, might be difficult. That is where call tracking attribution comes into play. With call attribution, […]

As a small business owner, you wear many hats. You are most likely the person in charge of sales and marketing, finance, customer service, and everything else. With so much going on, you may have limited time to answer inbound calls prompting you to send a huge chunk of them to voicemail. While it may […]

As a business owner, one of your core responsibilities is to make people feel comfortable with your products, services, company, and staff in general. Part of creating that environment of trust and familiarity involves making it easy for people to connect with your business. This is why it is crucial to manage all incoming calls […]

In today’s highly dynamic business environment, business owners expect Interactive Voice Response (IVR) supervisors to solve problems quickly and lower the time spent performing tests. However, quicker responses could result in more problems in the IVR system and affect the caller experience. Quality IVR automation testing tools like IVR Stress testing can solve this problem. […]

Pay-per-call advertising is evolving rapidly. More people are implementing advanced technology in all digital facets thanks to massive innovations in artificial intelligence (AI). Voice search is one of the innovations that has had tremendous impact on marketing industry. The technology is changing how users conduct online searches and is expected to take over text-based searches […]