Local Lead Generation: A Practical Guide to Generating Leads Locally
One of the most significant challenges facing traditional brick-and-mortar and service area businesses is their ability to generate quality leads.
Essential Tips for Handling Sales Objections Over the Phone
Being told “no” is a fact of life. You don’t always get what you want. However, call center sales reps
Phone Leads: 5 Most Overlooked Channels That Drive Quality Phone Leads
When it comes to advertising online, most marketers rely on a handful of tried and tested ad channels such as
Bottom of Funnel Content for Lawyers: Closing Remarks
We have already talked about the top of funnel and middle of funnel content for lawyers and how it can
Call Center Trends for 2024: What to Expect
Call centers are undergoing a massive transformation thanks to the rise of artificial intelligence (AI) and other technologies. At least
Call Center Sentiment Analysis: A Complete Guide
If you are like most of us, you must have misinterpreted more than a fair share of text messages sent
Middle of Funnel Content for Lawyers: Nurturing Relationships
In our previous post, we discussed top-of-funnel content for lawyers, highlighting why it is important to publish highly informative content
What Is Virtual Queuing in a Call Center?
“Thank you for calling us. Your call is important to us. You will be connected to an agent shortly (brief
Common Call Center Problems and Their Solutions
Call centers are the front line of customer service. They are critical in ensuring customer satisfaction, building brand loyalty, and
What Is Call Center Quality Assurance? Why Does It Matter?
Research shows that at least 79% of business leaders agree that modern customers are smarter and more informed. It means