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Are you a contact center agent or manager? If so, you understand the pressure of dealing with angry clients. Some

As customer demands become more complex and the need for premium services increases, call centers are under increasing pressure to

As of 2022, TikTok had one billion active users. What do these numbers mean? TikTok offers much more than just

Did you know that 229 million people use Twitter every day? With appropriate branding and messaging, Twitter presents a huge

You have the right to remain silent on social media, but you should not. A survey conducted by the American

Auto and predictive dialers are common technologies used to improve and automate outbound calls in call centers. They help you

In a perfect world, no one would be put on hold when they call your business. Every customer would be

Interactive voice response (IVR) systems have become a critical part of all businesses today. However, not all IVR systems deliver

Not every caller enjoys interacting with your interactive voice response systems (IVRs). Some are less receptive of the idea following

Let us face it: Abandoned calls are inevitable in every call center. In fact, it is estimated that an average