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Let us face it: Abandoned calls are inevitable in every call center. In fact, it is estimated that an average

Interactive voice response (IVR) is one of the best ways to increase customer satisfaction and boost the productivity of a

The rapid growth of digital communication networks and the internet has led to a new age of customer service, where

Modern business owners are increasingly focusing on building an online and automated customer experience that they ignore a powerful channel

Can you tell if your car is broken by looking at it? While there may be some telltale signs, such

The success of your business largely depends on your ability to understand your customers’ journeys. Every point of contact counts;

As a small business owner, you wear many hats. You are most likely the person in charge of sales and

As a business owner, one of your core responsibilities is to make people feel comfortable with your products, services, company,

In today’s highly dynamic business environment, business owners expect Interactive Voice Response (IVR) supervisors to solve problems quickly and lower

Pay-per-call advertising is evolving rapidly. More people are implementing advanced technology in all digital facets thanks to massive innovations in